Shipping policy

Please note we do not guarantee delivery timelines and they should be used as a guide only (including Express options), we are not liable for carrier delays. 

We pride ourselves on fast dispatch, on most occasions within the same business day. We also alternate carrier's dependent on your delivery address to ensure we get your order to you as soon as possible. 

If you’ve got an urgent request or a bespoke delivery requirement - drop us a line on hello@staycapy.com.au or use the home page of Australia’s largest capybara shop to use the “chat with us now” feature.

While rare, Stay Capy reserve the right to cancel orders if we are unable to fulfill delivery. A full refund will be made immediately. Our team will be in contact to work through a solution with you.

FREE standard shipping Australia wide (2-6 business day delivery) on all orders over $30. All orders are dispatched within one business day from our Brisbane based stock. We use a variety of carriers, all with tracked parcel options. 

EXPRESS Shipping - (1-3 days) available $15 per order for all Australia orders. We prioritise dispatch when using this option and send via Australia Post, FEDEX or DHL. 

NEW ZEALAND Shipping - 7-10 business days available at AUD$10 per order. Some larger items are not available for NZ shipping. Minimum order AUD$30.

INTERNATIONAL Shipping - 7-20 business days available at cost depending on order. Some larger items are not available for International shipping.

Stay Capy hand-pick and pack all orders directly from our Australian based stock, we are located in Brisbane, Australia. 

RETURNS - We accept returns for change of mind within 30 days if products are returned in original packaging and are unused. Buyers will need to pay for return shipping to Brisbane, Australia. Refunds will be processed within 7-10 days. See our Returns/Refunds page for more information.